Last Updated: 2024

Introduction

At NISHA GARMENT, we are committed to ensuring your complete satisfaction with our products. This Refund & Cancellation Policy outlines the terms and conditions for returns, refunds, and cancellations of orders placed through our website.

Eligibility for Refund

You are eligible for a refund in the following circumstances:

• Damaged Products: If the product you receive is damaged during shipping or delivery
• Defective Products: If the product has manufacturing defects or quality issues
• Wrong Product: If you receive a product different from what you ordered
• Size Mismatch: If the product size does not match the size you ordered (subject to availability of correct size)

Return Policy

We offer a 7-15 days return policy from the date of delivery. To be eligible for a return:

• The product must be unused, unwashed, and in its original condition
• The product must be in its original packaging with all tags attached
• You must have proof of purchase (order number or receipt)
• The return request must be initiated within 15 days of delivery

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to us via email or phone within 15 days of receiving your order
2. Provide Details: Share your order number, product details, and reason for return
3. Get Approval: We will review your request and provide return authorization if eligible
4. Ship the Product: Once approved, ship the product back to us in its original condition
5. Receive Refund: After we receive and inspect the product, we will process your refund

Refund Process

Once we receive your returned product and verify its condition:

• We will inspect the product to ensure it meets our return criteria
• If approved, we will process your refund within 5-7 business days
• The refund will be credited to your original payment method through Razorpay
• You will receive a confirmation email once the refund is processed

Note: The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider, typically 5-10 business days.

Refund Amount

The refund amount will include the product price paid. However, shipping charges are non-refundable unless the return is due to our error (wrong product, damaged product, or defective product). In such cases, we will refund the full amount including shipping charges.

Non-Refundable Items

The following items are not eligible for return or refund:

• Products that have been used, washed, or worn
• Products without original tags or packaging
• Products returned after 15 days of delivery
• Customized or personalized products (unless defective)
• Products damaged due to misuse or negligence by the customer

Order Cancellation

You can cancel your order before it is shipped. To cancel an order:

• Contact us immediately via email or phone with your order number
• If the order has not been shipped, we will cancel it and process a full refund
• If the order has already been shipped, it will be treated as a return request
• Cancellation requests after shipping will be subject to our return policy

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product for a different size or variant, please return the original product following our return process and place a new order for the desired item.

Contact for Returns

For any return or refund inquiries, please contact us:

Email: irshadaadsiddiqui855@gmail.com
Phone: 7841838531

Please include your order number and reason for return in your communication for faster processing.

Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.